HelpDesk Pro: Customer Support Platform

Full-stack customer support ticketing system with knowledge base, SLA tracking, and canned responses.

Features

• Ticket management with priority and status
• SLA breach alerts and tracking
• Canned responses for fast replies
• Knowledge base with article management
• Customer satisfaction ratings

Stack

• Next.js 14 + TypeScript
• PostgreSQL + Prisma ORM
• NextAuth.js authentication
• Tailwind CSS

Schema

• Ticket + TicketReply — full ticket lifecycle
• CannedResponse — reusable reply templates
• KnowledgeArticle — self-service help content

After purchase you will receive access to the private repository.